Privacy Policy
Last updated: March 2026
Simular Sai (the “Sai”) or Simular Agent (the “Agent”, together with Sai, collectively referred
to as the “Products”), and any associated apps and websites (collectively, the “Services”), are
secure, enterprise-grade AI agent platforms developed by Simular, Inc. (“Simular,” “we,” “us,”
or “our”) designed to operate a secure, virtualized workspace on behalf of users, enabling them
to complete tasks safely and continuously via simple chat commands.
This privacy policy explains how we collect, use, disclose, and process your personal data when
you access and use our Products or other Services and describes your rights and choices
regarding your personal data.
This privacy policy does not apply to information:
● Collected by us offline or through any other means, including on any other website
operated by Simular or any third party.
● You provide to or is collected by any third party including through any application or
content (including advertising) that may link to or be accessible from or through our
Products or other Services provided by us.
Please read this privacy policy carefully to understand our policies and practices regarding your
personal data and how we treat it. If you do not agree with our policies and practices, do not
access or use our Products or other Services provided by us. By interacting with our Services or
providing us with your information, you agree to this privacy policy. This policy may change
from time to time (see Section 11 (Changes to Our Privacy Policy)). Your access to and
continued use of our Products or other Services provided by us after we revise this policy means
you accept those changes, so please check the policy periodically for updates.
1. Information We Collect and How We Collect It
We collect the following categories of personal data:
Personal data you provide to us directly
•
Identity and Contact Data: Simular collects identifiers, such as your full name and
email address when you sign in using your Google Account or to receive information on
our Services. We may also collect or generate indirect identifiers (e.g., User 12345).
•
Inputs and Outputs: Our Services allow you to submit your prompts to, or otherwise
interact with, the Services in the format of text, code, voice, and other forms along with
the metadata and other information contained therein (“Inputs”), and our Services may
generate responses and actions (“Outputs”) based on your Inputs. This includes third
party applications you choose to integrate with our Services. If you include personal data
or reference external content in your Inputs, we will collect that information, and such
information may be reproduced in your Outputs.
Specifically, if you use voice commands, your voice Inputs will be processed locally on
your device using voice recognition technology. To support instruction reproduction and
system functionality, we may collect your original voice recordings and related command
data, such as the interpreted instruction, usage metadata, and timestamps. Your original
voice recordings will not be uploaded to the Company’s cloud servers but may be stored
locally to improve our Services and ensure accurate execution of your commands.
• Feedback on your use of our Services: We appreciate feedback, including ideas and
suggestions for improvement or rating an Output in response to an Input (“Feedback”).
If you provide your Feedback, we may store the related conversation or interaction as
part of your Feedback.
• Communication Information: If you communicate with us, including via our social
media accounts, we collect your name, contact information, and the contents of any
messages you send.
● Other types of information you provide to us directly.
Personal data we collect automatically from your use of the Services
When you navigate through and interact with our Products and other Services provided by
us, we also receive certain technical data automatically (described below, collectively
“Technical Information”), including:
• Device and Connection Information. Consistent with your device or browser
permissions, your device or browser automatically sends us information about when and
how you install, access, or use our Services. This includes information such as your
device type, operating system information, browser information and web page referrers,
mobile network, connection information, mobile operator or internet service provider
(ISP), time zone setting, IP address (including information about the location of the
device derived from your IP address), identifiers (including device or advertising
identifiers, probabilistic identifiers, and other unique personal or online identifiers).
• Usage Information. When you access and use our Products and other Services provided
by us, we may automatically collect certain details of such access and use, including the
dates and times of access, browsing history, chat history, information about links you
click, pages you view, screenshots of webpages you interact with, screenshots of video
contents you are viewing while using the Services, and other information about how you
use the Services, tokens consumed, and technology on the devices you use to access our
Products and other Services provided by us.
• Location Information. Our Services may collect real-time precise geolocation
information, if you have enabled and consented to location information collection.
• Log and Troubleshooting Information. We collect information about how our Services
are performing when you use them. This information includes log files. If you or your
device experiences an error, we may collect information about the error, the time the
error occurred, the feature being used, the state of the application when the error
occurred, and any communications or content provided at the time the error occurred.
• Cookies & Similar Technologies. We, along with our service providers and third-party
partners, use cookies, scripts, or similar technologies (“Cookies”) to manage the
Services and to collect information about you and your use of the Services. These
technologies help us to recognize you, customize or personalize your experience,
conduct marketing and advertising, and analyze the use of our Services to make them
safer and more useful to you. Specifically, when you visit or log in to our website,
Cookies may be used by our online data partners or vendors to associate your activities
with other personal information they or others have about you. This may include
associating your activity on our site with your email address. We, or our service
providers on our behalf, may then send marketing communications to these email
addresses. You may opt out of receiving this specific type of advertising, which
associates your activities with your email for marketing purposes, by visiting our
partner’s opt-out page at: https://app.retention.com/optout. For more information,
see Section 4 (Disclosure of Your Information) and Section 5 (Your Choices About Our
Collection, Use, and Disclosure of Your Information).
Personal data we collect or receive to train our models
Simular obtains personal data from third party sources in order to train our models.
Specifically, we train our models using data from the following sources:
• Publicly available information via the Internet;
• Dataset that we obtain through licenses from or other agreements with third party
businesses;
• Data that our users provide to us directly and that we collect automatically from the
usage of the Services, including Inputs and Outputs from our Services;
• Feedback that users explicitly provide about our Services;
• Materials flagged for safety, security, or policy review.
We take steps to minimize the privacy impact on individuals through training process by
de-identifying personal data we collect.
2. How We Use Your Information
We will use personal data that we collect about you or that you provide to us in accordance
with applicable laws to:
• Provide, maintain and facilitate the Services offered to you, which are governed by our
Terms of Services.
• Provide, maintain and facilitate optional Services and certain features of the Services that
enhance platform functionality and user experience.
• Communicate with you for non-marketing purposes including by sending you
Services-related emails, push, notification, and other messages.
• Send you marketing communications, where you have signed up to receive them.
• Create and administer your account in connection with the provision of Services.
• Prevent and investigate fraud, abuse, and violations of our Terms of Services, unlawful
or criminal activity, unauthorized access to or use of personal data or Simular systems
and networks, to protect our rights and the rights of others, and to meet legal,
governmental, and institutional policy obligations.
•
Investigate and resolve disputes or security issues.
• Debug, identify, and repair errors that impair existing functionality.
•
Improve the Services and conduct research.
• De-identify personal data and train our AI models.
• Enforce our Terms of Services and similar terms and agreements.
The usage information we collect helps us to improve our Products and other Services
provided by us and to deliver a better and more personalized experience by enabling us to:
• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Products and
other Services provided by us according to your individual interests.
• Recognize you when you use our Products or other Services provided by us.
We may also use your information to contact you about our own and third parties’ services
that may be of interest to you. If you do not want us to use your information in this way,
please adjust your user preferences in your account profile. For more information, see Your
Choices About Our Collection, Use, and Disclosure of Your Information.
We may use your Inputs and Outputs to train our models and improve our Services, unless
you opt out by sending us an email stating your request to support@simular.ai. Even if you
opt-out, we may still use Inputs and Outputs for model improvement when: (1) your
conversations are flagged for safety review to improve our ability to detect harmful content,
enforce our policies, or advance AI safety research, or (2) you have explicitly reported the
materials to us.
We may use the information we collect to display advertisements to our advertisers' target
audiences. Even though we do not disclose your personal data for these purposes without
your consent, if you click on or otherwise interact with an advertisement, the advertiser may
assume that you meet its target criteria.
3. Uploading of Your Information
The data provided by you directly or automatically collected from your use of the Services,
including your Inputs and Outputs, might be uploaded to our own or third-party cloud
servers. This enables us to improve our Services and user experience, optimize system
performance and reliability, and train and improve our AI models. Your access and use of
our Products or other Services provided by us constitute acceptance of such data uploading,
subject to this policy.
If you prefer not to upload your information to our cloud servers, you can opt out by
emailing your request to support@simular.ai.
4. Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not
identify any individual or device, without restriction.
In addition, we may disclose personal data that we collect or you provide:
• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring,
reorganization, dissolution, or other sale or transfer of some or all of Simular’s assets,
whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding,
in which personal data held by Simular is among the assets transferred.
• To third parties to market their products or services to you if you have not opted out of
these disclosures. For more information, see Section 4 (Disclosure of Your Information)
and Section 5 (Your Choices About Our Collection, Use, and Disclosure of Your
Information).
• To fulfill the purpose for which you provide it. For example, if you give us an email
address to use the "email a friend" feature of our Services, we will transmit the contents
of that email and your email address to the recipients.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any
government or regulatory request.
• To enforce or apply our rights arising from any contracts entered into between you and
us, including the Terms of Services, and for billing, collection or other purposes.
•
If we believe disclosure is necessary or appropriate to protect the rights, property, or
safety of Simular, our customers, or others. This includes exchanging information with
other companies and organizations for the purposes of fraud protection and credit risk
reduction.
Our Products and other Services provided by us may involve interactions with, or may direct
you to, websites, apps, and services managed by third parties. By interacting with these third
parties, you are providing information directly to the third party and not Simular, and you are
subject to such third party’s privacy policy. If our Products or other Services provided by us
involve the access to third-party services, such as the sites linked through the Services, these
third-party services will be able to collect personal data about you. If we link to a site or
service via our Products or other Services provided by us, you should read their data usage
related policies or other documentation. Our linking to any third party’s site or service
doesn’t mean we endorse it or speak for that third party.
5. Your Choices About Our Collection, Use, and Disclosure of Your Information
We strive to provide you with choices regarding the personal data you provide to us. This
section describes mechanisms we provide for you to control certain uses and disclosures of
your information and rights you may have under applicable laws, depending on where you
live.
• Tracking Technologies. You can set your browser to refuse all or some browser cookies
or other tracking technology files, or to alert you when cookies are being sent. If you
disable or refuse cookies or block the use of other tracking technologies, some features
of the Services may become inaccessible or not function properly.
• Location Information. You can choose whether to allow our Products or other Services
provided by us to collect and use real-time information about your device's location
through the device's privacy settings. If you block the use of location information, some
features of the Services may become inaccessible or not function properly.
• Promotion by the Company. If you do not want us to use your information to promote
our own or third parties’ products or services, you can opt out by unsubscribing your
email address. You can also always opt out by sending us an email stating your request to
support@simular.ai.
• Disclosure of Your Information for Third-Party Advertising. If you do not want us to
share your personal data with unaffiliated or non-agent third parties for advertising and
marketing purposes, you can opt out by logging into your account and adjusting your
account settings and preferences or sending us an email stating your request to
support@simular.ai. We do not control third parties' collection or use of your information
to serve interest-based advertising. However, these third parties may provide you with
ways to choose not to have your information collected or used in this way. You can opt
out of receiving targeted ads from members of the Network Advertising Initiative
("NAI") on the NAI's website.
6. Your Privacy Rights
Depending on your state of residency, you may have certain rights related to your personal
data, including:
• Access and Data Portability. You may confirm whether we process your personal data
and access a copy of the personal data we process. To the extent feasible and required by
state law, depending on your state, data will be provided in a portable format.
• Correction. You may request that we correct inaccuracies in your personal data that we
maintain, taking into account the information's nature and processing purpose.
• Deletion. You may request that we delete personal data about you that we maintain,
subject to certain exceptions under applicable law. Please note that we cannot guarantee
the factual accuracy of Outputs. If Outputs contain factually inaccurate personal data
relating to you, you can submit a correction request and we will make a reasonable effort
to correct this information—but due to the technical complexity of our large language
models, it may not always be possible for us to do so.
• Opt Out of Using Personal Data for Targeted Advertising, Profiling, and Sales. You
may request that we do not use your personal data for these purposes.
To exercise your rights, you or an authorized agent may submit a request by emailing us
at support@simular.ai. Please describe your request with sufficient detail so we can properly
understand, evaluate, and respond to it. After we receive your request, we may verify it by
requesting information sufficient to confirm your identity. Please note that we may decline a
request where we are unable to verify your identity and confirm the personal information we
maintain relates to you. We may also decline a request if we have a lawful reason for doing
so. That said, we strive to prioritize the protection of personal data, and comply with all
applicable privacy laws.
Simular will not discriminate based on the exercising of privacy rights you may have.
7. Data Retention and Data Lifecycle
Simular retains your personal data for as long as reasonably necessary to fulfill the purposes
described herein or for as otherwise legally permitted or required, such as maintaining the
Services, operating our organization, complying with our legal obligations, resolving
disputes, and for safety, security, and fraud prevention. This means that we consider our legal
and business obligations, potential risks of harm, and nature of the information when
deciding how long to retain personal data. When the personal data collected is no longer
required, we and/or our service providers will perform the necessary procedures for
destroying, deleting, erasing, or converting it into an anonymous form as permitted or
required under applicable laws.
Aggregated or De-Identified Information
We may process personal data in an aggregated or de-identified form to analyze the
effectiveness of our Services, conduct research, study user behavior, and train our AI models
as permitted under applicable laws. For instance:
• When you submit Feedback and provide us permission, we disassociate Inputs and
Outputs from your user ID to use them for training and improving our models.
•
If our systems flag Inputs or Outputs for potentially violating our Terms of Services, we
disassociate the content from your user ID to train our trust and safety classification
models and internal generative models. However, we may re-identify the materials to
enforce our Terms of Services with the responsible user if necessary.
• To improve user experience, we may analyze and aggregate general user behavior and
usage data. This information does not identify individual users.
Security Controls Relating to our Processing of Personal Data. We implement
appropriate technical and organizational security measures designed to protect personal data
from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
8. Children Under the Age of 18
Our Services are not intended for children under the age of 18, and we do not knowingly
collect, use, disclose, sell or share any personal data from children under the age of 18. If
you are under the age of 18, do not use or provide any information on Sai or Agent or
through any of their respective features, make any purchases through Sai or Agent, or
provide any information about yourself to us, including your name, address, telephone
number, email address, or any screen name or user name you may use. If we learn we have
collected or received personal data from a child under the age of 18 without verification of
parental consent, we will delete that information. If you believe we might have any
information from or about a child under
the age of 18, please contact us at
support@simular.ai.
9. Data Security
We have implemented measures designed to secure your personal data from accidental loss
and from unauthorized access, use, alteration, and disclosure. All information you provide to
us is stored on our secure servers behind firewalls.
The safety and security of your information also depend on you. You are responsible for
maintaining the confidentiality of the account credentials used to access our Products and
any other Services we provide. We ask you not to share your password with anyone. We also
urge you to exercise caution when giving out information while accessing or using our
Products or other Services provided by us - for example, when including personal data in
your Inputs.
Unfortunately, the transmission of information via the Internet and mobile platforms is not
completely secure. Although we do our best to protect your personal data, we cannot
guarantee the security of your personal data transmitted through our Products or other
Services provided by us. Any transmission of personal data is at your own risk. We are
not responsible for circumvention of any privacy settings or security measures we
and/or our service providers provide.
10. Google API User Data Disclosure
The disclosures in this section apply exclusively to personal data obtained through Google
APIs and OAuth-authorized scopes (“Google User Data”). They describe how we access,
use, store, and share Google User Data in connection with our Google API-integrated
features, and are intended to supplement, not replace, our general Privacy Policy. In the
event of any conflict between this section and the general Privacy Policy with respect to
Google User Data, this section controls.
• How we access your data: Our Products accesses your Google User Data exclusively
through the specific OAuth scopes you authorize during the authentication process. Data
obtained through these scopes is used solely to enable the features you actively interact
with within our Products’ user interface.
• How we use your data: We use Google User Data only to provide or improve the
features you initiate through our Products (e.g. taking actions based on your Inputs). This
includes transmitting relevant data to AI language model providers (such as Anthropic
Claude or Google Gemini) to generate the summaries, insights, or automated actions you
have specifically requested. We do not use your Google User Data for any other purpose,
including serving advertisements or retargeted/interest-based advertising; profiling for
credit or lending determinations; or any internal analytics unrelated to the features you
use.
• How we store your data: By authorizing our Products to access your Google User Data,
you consent to the storage practices described in this section. Your Google User Data is
stored securely with access restricted to authorized systems. No personnel will access or
read your Google User Data unless: (a) you have provided affirmative consent to view
specific data; (b) it is necessary to investigate a security incident or abuse; or (c) it is
required to comply with applicable law. Where Google User Data is uploaded to our or
third-party cloud servers, such uploading occurs solely to provide the features you have
requested and only on the basis of your consent, as further described in Section 3
(Uploading of Your Information) of our Privacy Policy. We implement technical and
organizational controls designed to prevent unauthorized access, use, or disclosure, and
we continuously review and improve these controls.
• How we share your data: We do not sell or trade your Google User Data to any third
parties. Sharing of your Google User Data with any third party occurs only with your
consent and only to the extent necessary to deliver the specific features you have
requested through our Products. Specifically, when you initiate a feature, you consent to
the transmission of relevant Google User Data to third-party Large Language Model
(LLM) providers, such as Anthropic Claude or Google Gemini, solely to process your
individual Inputs. Such providers are contractually prohibited from using this data for
any purpose other than responding to your specific request, including prohibition on use
for training general-purpose models, advertising, or any secondary commercial purpose.
Data shared with these providers is retained only for the duration necessary to fulfill your
request and is deleted or anonymized in accordance with their privacy commitments and
our data retention policies. Any other transfer of your Google User Data occurs only as
required by applicable law, for security purposes, or in connection with a merger or
acquisition after obtaining your explicit prior consent.
11. Changes to Our Privacy Policy
We may update our privacy policy from time to time. If we make material changes to how
we treat our users' personal data, we will notify you by email to the email address specified
in your account and/or through a notice on the home page of Simular’s website.
The date the privacy policy was last revised is identified at the top of the page. You are
responsible for ensuring we have an up-to-date active and deliverable email address for you
and for periodically visiting this privacy policy to check for any changes.
12. Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us
at support@simular.ai.